Tenants Frequently Asked Questions
Q. I Have seen a property you have to rent and would like to view?
A. You need to check that you meet our minimum renting criteria for tenants and then register your details with us.
Q. Why do I need to register?
A. We need to register your details to ensure you can afford the intended rental and also check your previous credit history.
Q. What if I do not meet your landlord’s minimum criteria?
A. We can accept a guarantor who that satisfies these requirements. They would have to go through the same procedure as the potential tenant.
Q. What documents will I need and why?
A. I.D (passport, driving licence or electoral registration card), 3 months bank statements, 3 months wage slips or 12 weekly and copy of credit file dated within the last 7 days. This is to confirm your identity, prove previous address and check credit history.
Q. Why do you need to see my bank statements?
A. To confirm your address, affordability, your salary being credited and how you conduct your finances.
Q. How much deposit will I need to pay, why and where will it be held?
A. Your deposit is usually the equivalent of the first months rental but can sometimes be higher depending on the landlord's requirements. This is to cover any damages during your occupation of the property. The deposit is only returned once you vacate the property and a checking out inspection is carried out. We secure your deposit in a government backed scheme called DPS. Further info on DPS is available on request.
Q. Am I responsible for repairs, can I decorate or alter the property.
A. No, your landlord is responsible for the general upkeep of the property and any alterations or repairs would need prior consent of the Landlord.
Q. How do you safeguard me in regards to disputes with damages?
A. We issue you with a detailed property inventory report which also has photographs and video time looked footage. This safeguards you in the event of any potential disputes in the future.
Q. What if I accidentally damage the property?
A. Don’t panic. Contact us so we can help get the appropriate repairs carried out. If due to negligence then you will be responsible for any costs for repairs required.
Q. Is a Tenancy agreement a legally binding agreement and what does it contain?
A. Yes a tenancy agreement legally secures your tenure in the property and also the landlord for you duration in the property. It also confirms both sides' commitments, start date, amount and duration.
Q. Can you or my Landlord visit my property unannounced?
A. Only in the case of an emergency. Any other circumstances would require written notice of a minimum 48 hours or by mutual consent. Properties under management are inspected quarterly.
Q. What if I lose my Job or become sick and can not afford then rental?
A. Contact us immediately so we can help and advise of any benefits you may be entitled to. If you do not have any income protection then we would recommend looking into covering your salary.
Q. What do I do if I find a suitable property to rent from you?
A. Once you have completed and passed our application, vetting and credit score process we can move forward to agreeing a suitable occupation date and finalising the tenancy, inventory and final checks on the property. A holding deposit of £ 250.00 is required to remove the property from the internet and other advertising portals.
Q. Is it possible to stay in the property after the initial tenancy period?
A. Yes it is possible to stay in a property indefinitely depending on the Landlord's intentions and discretion. In most cases Landlords will offer a new Tenancy however if the Landlord requires possession they will serve you with 28 days notice to vacate.
Q. Can my rental be increased?
A. During your contracted period of rental the rent can not be increased. If a new tenancy is issued after your initial stay the rental can and usually is increased with inflation and market prices.
Q. What happens to my deposit when I vacate, how do I get it back and will there be any deductions.
A. Your deposit is refunded once you have fully vacated the property and a checking out inventory is carried out. This is to confirm you have returned the property in the condition you obtained it in less fair wear and tear.
Q. Who is responsible for my contents?
A. Simply, you are. The landlord would insure the buildings, your own contents are your own responsibility.